What is the scale for satisfaction?
The SWLS is a short 5-item instrument designed to measure global cognitive judgments of satisfaction with one’s life. The scale usually requires only about one minute of a respondent’s time, where respondents answer on a Likert scale.
How do you rate level of satisfaction?
Usually asked on a scale of 1-3, 1-5, or 1-7, your customer satisfaction score can be calculated by adding up the sum of all scores and dividing the sum by the number of respondents. Customer Satisfaction Score (CSAT) is the most commonly used measurement for customer satisfaction.
How is the life satisfaction scale scored?
How Does the Scoring Work?
- 31-35 = Extremely satisfied.
- 26-30 = Satisfied.
- 21-25 = Slightly satisfied.
- 20 = Neutral.
- 15-19 = Slightly dissatisfied.
- 10-14 = Dissatisfied.
- 5-9 = Extremely dissatisfied.
How do you gauge customer satisfaction?
Here’s a look at the most used metrics when it comes to measuring customer satisfaction.
- Customer Satisfaction Score.
- Net Promoter Score.
- Customer Effort Score.
- In-app customer surveys.
- Post-service customer surveys.
- Customer Surveys via Email.
- Volunteered feedback.
- Survey best practices.
What is the average score on the satisfaction with life scale?
Interpretation of scores is as follows: Scores ranging from 30 to 35 are indicative of a very high level of life satisfaction; scores of 25–29 represent high satisfaction, and scores of 20–24 constitute the average range of life satisfaction.
Is a 5 point or 10 point scale better?
This study found that a five-point scale with all-point-defined scale produced data of better quality with lower means, floor, and ceiling effects than a 10-point end-point-defined scale.
How do you score customer satisfaction?
To perform a CSAT score calculation, take the number of satisfied customers (those who rated you 4 or 5), and divide by the total number of responses. For example, if 62 of your 100 responses have a rating of 4 or 5, your score would be 62.