How long is call center training Philippines?
Overview of TESDA Call Center Training Course The TESDA Call Center Training Course takes approximately 100 hours to complete.
What course should I take to become a call center?
What course do I need to take to become a call center agent? Since most, if not all, call center agents undergo training before they start taking calls, it usually doesn’t matter what course you took in college or if you haven’t even graduated yet as long as you have good communication and interpersonal skills.
Is there call center course in tesda?
Course Duration TESDA Call Center Training Course only takes 100 Hours to complete.
How can I become a call center agent in the Philippines?
How To Be a Call Center Agent in the Philippines: 7 Steps
- Assess and improve your communication skills.
- Prepare your resume.
- Look for call center job openings.
- Wait and prepare for your interview.
- Ace your interview and other exams.
- Pass the Versant or Berlitz test.
- Wait for the results.
Do call centers require college?
You can become a call center agent with just a high school diploma or the equivalency. Most employers provide on-the-job training that may range from a few weeks to several months, depending on the industry.
What strand is call center?
ICT Strand– Lastly, the Information and Communications Technology Strand, basically if you are tech and computer-savvy then you’d love this strand. Professions that can be considered after this strand is graphic designer, encoder, web developer and designer, call center agent, sales agent, and such.
How much is a call center agent salary?
The average call center agent salary in Philippines is ₱ 312,000 per year or ₱ 160 per hour. Entry-level positions start at ₱ 270,000 per year, while most experienced workers make up to ₱ 480,000 per year.
What are the exams in call center?
Here’s the different kinds of call center tests:
- Basic English Tests.
- Basic Math Tests.
- IQ Test.
- Typing Tests.
- Customer Service Tests.
- Sales Test.
- Technical Support Test.
- Basic Network and Computer Operations Test.
What is the passing score for typing test in call center?
20-30wpm
Typing Test Many call centers allow you to pass with a 20-30wpm (words per minute) typing speed. Non-voice accounts require a higher typing speed. However it’s always good to improve your typing speed because the faster you are at working the easier your job will be.
What is basic salary in call center?
The average call center agent salary in Philippines is ₱ 318,000 per year or ₱ 163 per hour. Entry-level positions start at ₱ 270,000 per year, while most experienced workers make up to ₱ 480,000 per year.
What is typing test in call center?
Typing speed is one of the basic tests in a call center. Many call centers allow you to pass with a 20-30wpm (words per minute) typing speed. Non-voice accounts require a higher typing speed. However it’s always good to improve your typing speed because the faster you are at working the easier your job will be.