Can you exchange Hermes?
Upon collection of your order, you may request to a sales person: – an exchange or a store credit; – a refund, if returned to the Website (except in the case of an order received as a gift). The boutique will return your items to the corresponding service of the Website.
How do I return my Hermes package?
Return a parcel to your retailer in 3 EASY steps.
- Start your return on our website or app. Provide your details, select a return method and complete steps to confirm your return with us.
- Get your return ready. Complete the steps for your selected return method.
- Drop off your return or have it collected.
Does Hermes refund?
You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team. Was the information helpful?
Does Hermes do free returns?
If your return is free, you can take your item to any ParcelShop with a Print In ParcelShop device without booking online first. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.
Does Hermes do international delivery?
Hermes offers a reliable international delivery service to over 190 countries worldwide, partnering with local couriers from the delivery destination to deliver the package.
How long does Hermes returns take?
Please allow 14 days from the time you handed over your item for return. It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel.
How long does a Hermes refund take?
Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place. You have a maximum of 28 days from the date the order was placed to request a refund. If you have any questions on the above, please contact us prior to sending your parcel.
How long does it take for a Hermes refund?
Once we’ve received your item, we will check and process it. This normally takes up to 2 days, depending on how many returns we are dealing with. We’ll then send you a Return Processed email. Your refund should appear in your account within 5 days of the Return Processed email.
How do I use Hermes ParcelShop?
Book and pay for your parcel, print your label at home and drop your parcel in store when you’re ready. Book and pay online or via our app. You can then head to your nearest ParcelShop with a Print In ParcelShop device to print your label and send your parcel.
Does my Hermes deliver to USA?
When you need to send a parcel to North America, whether to Mexico, Canada or the USA, Hermes can help your package on its journey across the Atlantic. Get started with a quote for North American shipping today.
What happens when Hermes return to sender?
If you require the parcel to be returned to the sender then you would need to request this before the parcel is delivered. We would need to be talking to the contract holder (whoever paid and ordered the service) to be able to handle such a request.
What if Hermes lost my return?
It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel. If 14 days have passed since you handed over your parcel for return, and your retailer says that they haven’t received your parcel, then you need to ask for an investigation into the missing returned parcel.