What is 10×10 rule in hotel?
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
What are the 3 ways hotels can be classified?
1) Downtown Hotel: A downtown hotel is located in the centre of the city or within.
What are the 5 phases of hotel operational cycle?
These are: Pre Arrival, Arrival, Stay and Departure. Front office employees must be aware of guest services and guest accounting activities at all stages of the guest stay. Front office staff can effectively serve the guest if they have a clear understanding of the flow of business in hotel.
What are the 4 different types of accommodation in the hotel industry?
Types of accommodations in the hospitality industry include:
- Serviced accommodations. A serviced accommodation is one where the hotel staff caters to the guests’ needs for the duration of their stay.
- Non-serviced accommodations.
- Hotels.
- Guest houses.
- Boutique hotels.
- Hostels.
- Chalets.
What is the 15 5 rule hotel?
15/5 rule: When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, when a guest is within 5 feet they should be greeted in an appropriate manner whether that be a “hello”, “good morning”, or “good evening.”
What are the 4 main stages of the guest cycle?
You can think of the guest life cycle as the four stages a guest goes through when lodging at a property – before they arrive in the hotel, when they arrive, while they’re staying, and after they’ve departed….What Is The Guest Life Cycle?
- Research.
- Booking.
- Pre-stay.
- Arrival.
- Occupancy.
- Check-out.
- Post-stay.
What is MAP plan in hotel?
What is the meaning / definition of Modified American Plan or MAP in the hospitality industry? The term Modified American Plan (MAP), refers to a booking option that includes the room night, a free breakfast and a second meal either lunch or more typically dinner.
What are the classifications of hotel?
Hotel categorisation is based on a scale from 1-5, one being the lowest and five the highest standard. The classification system can be used for various hotel types including boutique hotels, resorts, B&Bs and aparthotels….See also:
- Star Hotel.
- Star Hotel.
- Star Hotel.
- Star Hotel.
- Star Hotel.
What are the two types of accommodation?
Types of accommodation can be separated into two categories: catered and not catered. Catered accommodation provides the tourist with food. The food may or may not be included in the price of the hotel. Catering comes in different shapes are sizes and in different amounts.
What is the 10 foot rule?
The rule refers to the distance extending ten feet in every direction from any power line. It’s the distance you should observe when your working outdoors with equipment or machinery, such as a crane, forklift, backhoe, dumptruck, TV antenna, drilling rig or block loader.
What is the golden rule in hospitality?
Conversation. The Golden Rule of hospitality: Do unto others as you believe they would want done unto them.
How many types of hotel plans are there?
Generally, there are 4 types of meals plans practiced all over the world: American Plan (AP), Modified American Plan (MAP), Continental Plan (CP), European Plan (EP). In this article we will break down these types of meal plan in hotel.
What are the 5 stages of a guests journey?
The 5 Stages of Guest Experience Journey. The Guest Experience Journey has 5 different distinct stages: pre-arrival, arrival, stay, departure, and post-stay.
What is CP and AP plan in hotel?
“EP stands for European Plan (Room only basis), CP stands for Continental Plan (Room with Breakfast), MAP stands for Modified American Plan (Room with Breakfast and One Major Meal – either Lunch or Dinner), AP stands for American Plan (Room with All Meals i.e, Breakfast, Lunch & Dinner).”