How do I contact internet Belong?
Should you wish to keep your Belong Voice service, please contact us on 1300 235 664. Because your Pack allows unlimited calls, we do not make itemised call details available. A typical 10 minute voice conversation on Belong Voice will use approximately 4MB of your internet data.
Is Belong internet Telstra?
Belong is a small broadband provider wholly owned by Telstra, However, in contrast to Telstra’s often complete internet plan range, Belong is taking the opposite approach, offering a reasonably simple and easy-to-understand selection of plan options on NBN connections.
Does Belong have an email address?
Complaints. If you want to make a complaint, or would like to check the progress of a complaint, please contact us by email at [email protected].
How do I change my address with Belong?
Here’s what you’ll need to do If you’re moving your Belong internet service to a new place:
- Log in to your account, find the section for your internet service and select ‘Manage internet’.
- Click ‘Move service’, then fill in your new address, enter your moving date, and choose an nbn plan available at your new place.
How do I cancel my Belong plan?
Cancel your service
- Log in to your Belong account using your email address and password.
- Select Manage Mobile of the number you wish to cancel.
- Scroll down to Manage.
- Select Cancel service and follow the prompts.
How do I fix my Belong internet?
Unplug your modem. Wait 2–5 minutes and then plug both devices back in again. It’ll take a few minutes for your modem to reconnect to the internet.
Is Belong internet Optus?
Belong is a division of Telstra, and as such is owned by The Big T.
How do I talk to someone at Belong?
The best way to reach Belong’s customer support is via their online option. Simply head to the website’s ‘Support & contact’ section, choose ‘Get in touch’, and click ‘Send us a message’. You can also select mobile FAQ and internet FAQ to browse articles or find answers to frequently asked questions.
How do I pay my Belong internet bill?
Log in to my account using your email address and password. Select Manage Internet from the dashboard view. Navigate to Payment details from the dashboard by selecting View Details. Select Pre-pay next month and choose Pay Now.
How do I cancel Belong?
How long does it take to change internet address?
How long does it take to set up internet in a new home? It usually takes around two weeks to set up internet access in a new house. If there’s a working broadband line already installed in the property, getting internet access could be as simple as plugging in your new router when you arrive.
Can you take your internet box to another house?
You can take your modem to another house so long as it works with the same internet connection type you have in your new home. It also has to be certified to work on your new internet provider’s network. Otherwise, you’ll need to get a new modem or rent one from your provider.
How do I cancel my Belong broadband?
You can cancel your Belong internet service by calling us on 1300 235 664. It’s important to note that we currently process invoice charges on the 1st of each month, and you should allow 3 business days for a cancellation to be completed.
Do I need to return my Belong modem?
If you cancel your service within 30 days of activation, you’ll receive a refund of the Connection Fee and your monthly fee (if you’ve already paid it). To receive a full refund, including the modem fee, you’ll need to return the modem to us within 2 weeks of receiving the reply paid envelope from Belong.
Can I talk to someone at Belong?
Why is my Belong internet so slow?
Having lots of devices connected to your modem can really slow down your wi-fi speed. Try disconnecting any devices that aren’t used very often, including bluetooth devices.
Can I call 1300 numbers on Belong?
All our mobile plans include unlimited national calls and text to standard landline, mobile, 13 and 1800 numbers in Australia. Our mobile plans don’t include calls and text to: Satellite numbers.
Is Belong a good provider?
For the number of support channels available, Belong’s score is typical amongst internet providers but where it takes a dive is in its customer satisfaction metrics. With a Trustpilot rating of 2.7 stars and a Product Review score of just 1.6 out of 5, Belong is firmly at the low end of the spectrum.
How do I contact Belong mobile?
Get in touch. Call us on 1300 235 664 between 8am and 8pm, 7 days a week. Have your account number ready to go. Mobile and data plan customers can also send us a message.
Why belong broadband?
Why Belong broadband? We’re all about keeping it simple: no hidden charges or surprises on your bill. What you see is what you get. Enjoy the flexibility of our month by month plans. We don’t believe in complicated peak and off peak periods. So you’re free to use your data your way, whenever you want.
Can I sign up for a belong service?
If you are interested we can sign you up for a Belong service. Leave your contact details and we’ll let you know when Belong is available in your area. If you are interested we can sign you up for a Belong service.
How do I move my belong account to another provider?
Welcome to Belong Enjoy belonging with your new internet service. It’s as easy as that. If you’re moving house, sign up to one of our nbn plans and we’ll take care of the rest. If you’re already a Belong customer, log in and select ‘Move service’.
How do I move house with belong NBN?
Welcome to Belong Enjoy belonging with your new internet service. It’s as easy as that. If you’re moving house, sign up to one of our nbn plans and we’ll take care of the rest. If you’re already a Belong customer, log in and select ‘Move service’. Why choose Belong nbn? No fees for activation, no fees to move house.